SHIPPING & RETURNS
SHIPPING POLICY
We want your shopping experience to be as smooth and straightforward as possible, so here’s everything you need to know about getting your order to you and what to do if you need to return something.
We deliver across the United Kingdom and to many international destinations. During checkout, you'll be able to choose from the delivery options we offer – simply pick the one that best suits your needs. Shipping costs and estimated delivery times are clearly shown at checkout before you confirm your order. We aim to dispatch all orders within our standard processing timeframe, and once your parcel is on its way, we'll send you a tracking number by email so you can follow its journey. For international orders, please be aware that customs duties or import taxes may apply depending on your country, and these are the responsibility of the recipient.
RETURN & EXCHANGE POLICY
We truly hope you love what you've ordered, but if for any reason you're not completely satisfied, you're welcome to return your items. You have a generous period from the date you receive your order to let us know you'd like to return something. To be eligible, items must be unused, in their original packaging, and with all tags still attached. For hygiene reasons, certain products – such as earrings, swimwear, and cosmetics – cannot be returned unless faulty. To start a return, simply email us at returns@yourstore.co.uk with your order number and tell us which items you're sending back. We'll reply with a returns form and clear instructions. For UK returns, we offer a free and easy return process – you'll receive a label or instructions to send it back at no cost. For international returns, you'll need to arrange and cover the return postage yourself. Once we receive your return, we'll inspect it and confirm whether your refund is approved. If approved, we'll process the refund to your original payment method. Please note that original delivery charges are non‑refundable unless the item is faulty or incorrect. If you do receive a faulty, damaged, or wrong item, contact us with your order number and a photo of the issue – we'll put it right as quickly as possible.